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Privacy Policy

Your privacy is important to Hyperio. This Privacy Policy explains how Hyperio collects, uses, discloses and retains personal information, including personal information collected by Hyperio through its website, mobile app and telephone calls and when providing products or services.

1. Your Consent

By providing Hyperio with your personal information, you consent to the collection, use, disclosure and retention of that information by Hyperio in accordance with this Privacy Policy and as otherwise permitted by applicable law. You may withdraw your consent at any time, subject to legal or contractual restrictions and on reasonable notice to Hyperio, but then you might not be able to proceed with your intended interactionsor transactions with Hyperio or otherwise receive the full benefit of Hyperio’s products and services.

2. Personal Information

In this Privacy Policy, “personal information” means information about an identifiable individual (e.g. an individual’s name, postal address, telephone number and email address) but does not include (to the extent permitted by law) information that is publicly available in a telephone directory or that is business contact information that enables an individual to be contacted at a place of business.

3. Information That Hyperio Collects

  • Information You Provide
  • You may be asked to voluntarily give your personal information to Hyperio when you interact with Hyperio, including when you apply for an account, subscribe to a newsletter, request information or use a product or service (including the mobile app) provided by Hyperio. In those circumstances, you can choose not to provide certain requested personal information, but then you might not be able to proceed with your intended interaction or transaction with Hyperio or otherwise receive the full benefit of the desired product or service.

    If you give Hyperio the personal information of another individual in connection with your use of Hyperio’s products or services, then you are solely responsible for complying with all applicable laws, including obtaining the individual’s valid consent, regarding your collection and disclosure of the personal information to Hyperio and to Hyperio’s use, disclosure and retention of the personal information.

  • Automated Collection
  • Hyperio may automatically collect certain information regarding your use of Hyperio’s website or mobile app, such as the dates and times that you use the website or mobile app, the browsers, operating systems, software and devices that you use to use the website or mobile app and details of your use of the website or mobile app.

    If you install a mobile app provided by Hyperio on your mobile device, then the settings of the device may permit the automatic transmission to Hyperio of diagnostic information and other information (including location data, discussed in section 3.(c)) regarding your mobile device and your use of the mobile app.

    Hyperio’s websites, application, email messages and advertisements may use technologies (e.g. cookies, web beacons, tokens, pixels or tags) to collect information that assists Hyperio to improve Hyperio’s products, services, customer communications and advertising and to prevent fraud. Hyperio may use information collected through technological means to recognize you as a user of Hyperio’s mobile app, to facilitate and improve your use of Hyperio’s application, to confirm that messages have been delivered to and opened by you and to provide you with notifications and announcements. You may choose to decline or disable cookies if your web browser or device permits, but doing so may affect your ability to access or use certain features of the website or mobile app.

    Some of the information automatically collected by technological means is non-personal information (because the information does not identify you), and Hyperio will deal with that non-personal information as explained below in this Privacy Policy unless applicable law requires otherwise.

  • Information Regarding Referred Transactions
  • If Hyperio refers you to an independent business (e.g. a tax advisor or insurance provider) for a proposed product or service (e.g. tax advisory services or insurance), then Hyperio may collect information from that independent business regarding the transaction. Hyperio does not share or sell any personal information privided by you during a hyperio transaction or inside the Hyperio application.

4. How Hyperio Uses Personal Information

  • General
  • Hyperio uses your personal information collected by Hyperio for purposes relating to or arising from your relationship and transactions with Hyperio and as otherwise set out in this Privacy Policy or permitted by applicable law, including

    • to administer your relationship with Hyperio , including to create and manage a confidential profile about you and your contract(s) with us,and to contact and correspond with you regarding those matters
    • to provide products and services to you
    • to facilitate your interactions and transactions with Hyperio , including to process your applications, requests, orders and transactions and send notifications to you,
    • to process and respond to your inquiries, requests and other communications
    • to provide you with information (including by email and other electronic messages) regarding Hyperio and its products and services and related products and services offered by other businesses, to the extent permitted by applicable law
    • to administer and facilitate your participation in contests and promotions related to Hyperio
    • to improve Hyperio’s products and services and to develop new products and services
    • to protect and enforce Hyperio’s legal rights, interests and remedies and to protect the businesses, operations and customers of Hyperio or other persons; and
    • to enable and assist Hyperio to collect, use, disclose and retain your personal information in accordance with this Privacy Policy

    Hyperio may combine your personal information collected by Hyperio through various sources (including information collected through its application).

  • Information Regarding Referred Transactions
  • If Hyperio refers you to an independent business (e.g. a tax advisor or insurance provider) for a proposed product or service (e.g. tax advisory services or insurance), then Hyperio may collect information from that independent business regarding the transaction to administer your relationship with Hyperio , including to create and manage a confidential profile about you, and to provide products and services to you, as set out in this Privacy Policy.

5. How Hyperio Discloses Personal Information

  • General
  • Hyperio discloses your personal information for purposes relating to or arising from your relationship and transactions with Hyperio and as otherwise set out in this Privacy Policy or permitted by applicable law. Hyperio never stores any of your passwords and, therefore, is not abel to share any such passwords with any 3rd party.

  • Specific Consents
  • Hyperio may disclose your personal information in accordance with express or implied consents that you give during your interactions and transactions with Hyperio .

  • Referred Transactions
  • If Hyperio refers you to an independent business (e.g. a tax advisor or insurance provider) for a proposed product or service, then Hyperio may disclosure your personal information to the independent business to facilitate the proposed transaction, and in those circumstances Hyperio has no control over, or responsibility or liability for, the use, disclosure or retention of your personal information by the independent business, and the use, disclosure and retention of the disclosed information by the independent business is not subject to this Privacy Policy. This may include any productsion Hyperio has integrated for the benefit of providing services to you (e.g., integration with your CRM for the facilitation of automated data exchange.)

  • Suppliers and Service Providers
  • Hyperio may disclose your personal information to Hyperio’s suppliers and service providers (including app developers) to assist Hyperio in the provision of information, products and services to you, to provide services to Hyperio , to assist Hyperio to use your personal information as set out in this Privacy Policy and as otherwise permitted by applicable law.

  • Law Enforcement/Legal Disclosures
  • Hyperio may disclose your personal information as required or authorized by applicable law, including to comply with a subpoena, warrant or court or arbitral order or litigation disclosure obligation. Hyperio may disclose your personal information to law enforcement agencies or other independent organizations if Hyperio reasonably believes the disclosure is necessary or appropriate in connection with national security, law enforcement or other issues of public importance, or if Hyperio reasonably believes the disclosure is necessary or appropriate to protect and enforce the Hyperio’s legal rights, interests and remedies or to protect the rights, interests,business, operationsor customers of Hyperio or other persons (including to detect and prevent fraud and other illegal activities, enforce any of the terms of use, terms of service or other agreements that govern access to or use of any of the Hyperio’s products or services). Hyperio has no control over, or responsibility or liability for, the use, disclosure or retention of your personal information by the agencies, independent organizations or other persons to whom Hyperio discloses the information in the foregoing circumstances, and the use, disclosure and retention of the disclosed information by those agencies, independent organizations or other persons is not subject to this Privacy Policy.

  • Business Transactions
  • Hyperio may disclose your personal information in connection with a proposed or actual business transaction in which Hyperio is involved (e.g.a corporate amalgamation, reorganization, merger or acquisition, or the sale or transfer of some or all of Hyperio’s business or assets), but Hyperio will require the information recipient to agree to protect the privacy of your personal information in a manner that is consistent with this Privacy Policy and applicable law.

6. Location of Personal Information

Hyperio and its service providers may process, store and use your personal information at facilities in various countries, including Canada, the United States of America and one or more countries in Europe or Asia. The personal information protection laws of those other countries might be different from the laws of the jurisdiction in which you reside, and might permit courts, government, law enforcement agencies, regulatory agencies and security authorities to access your personal information without notice. By providing your personal information to Hyperio , you consent to the transfer of the personal information to facilities located in other countries and the processing and storage of the personal information at those facilities.

7. Retention of Personal Information

Hyperio retains your personal information for the period reasonably necessary for the purposes set out or referenced in this Privacy Policy and to comply with Hyperio’s legal obligations or enforce or protect Hyperio’s legal rights, or a longer period required or permitted by applicable law. Hyperio will delete or dispose of your personal information, or depersonalize the information, when Hyperio is no longer reasonably required to retain the personal information for the purposes set out or referenced in this Privacy Policy.

8. Protection of Personal Information

Hyperio uses reasonable safeguards – including administrative, physical and technical security and safeguarding measures– appropriate to the sensitivity of the personal information in Hyperio’s possession or under Hyperio’s control to help protect the information from unauthorized access, collection, use, disclosure, deletion or similar risks. Nevertheless, security risks cannot be eliminated and Hyperio cannot guarantee that your personal information will not be accessed, used, disclosed or deleted in ways not otherwise described in this Privacy Policy.

9. Accuracy and Access to Personal Information

Hyperio will rely on you to ensure that the personal information that you provide to Hyperio is as accurate, complete and up to date as necessary for the purposes for which Hyperio uses the personal information. You will promptly notify Hyperio of any changes to the personal information that you provide to Hyperio using the procedures made available for that purpose by Hyperio or by contacting Hyperio’s Privacy Officer by email to admin@hyperio.ai, by phone at 888 512-0388 or by mail to Privacy Officer, Hyperio , 1801 N.E. 123rd Street, Suite 314 North Miami, FL 33181.

You may reasonably request access to your personal information collected by Hyperio and information about Hyperio’s use, disclosure and retention of that personal information by submitting a written request to Hyperio’s Privacy Officer using the contact information noted above and at the end of this Privacy Policy. Subject to applicable exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information and you will be entitled to verify the accuracy and completeness of your personal information and to have the information revised as appropriate. You may be required to pay a reasonable fee for access to your personal information. Hyperio may decline to process a request that is unreasonably repetitive, frivolous, vexatious or impracticable, that infringes or jeopardizes the privacy of other persons, or for other reasons permitted by applicable law.

10. Non-Personal Information

Hyperio creates and collects non-personal information (information that is not about an identifiable individual), including personal information that has been aggregated or otherwise depersonalized so that the information no longer relates to an identifiable individual. Hyperio may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever.If non-personal information is combined with personal information, then Hyperio will treat the combined non-personal information as personal information for the purposes of this Privacy Policy for as long as the non-personal information is combined with personal information.

11. Other Websites and Businesses

Hyperio’s website and correspondence (including emails, messages and social media posts) may include advertisements for products and services offered by independent businesses or links to websites operated by independent businesses. Hyperio has no responsibility or liability for, or control over, those other websites, online services or businesses, their products or services, or their collection, use, disclosure or retention of your personal information. This Privacy Policy does not apply to the collection, use, disclosure and retention of your personal information by those websites, online services and independent businesses. If you have questions about how those websites, online services or independent businesses collect, use, disclose or retain personal information, please contact the owner or operator of the website, service or business.

12. Other Matters

  • App Store Operators:
  • If you obtain a mobile app from Hyperio from an online app store operated by an unaffiliated third party (such as Apple and Google), then you will be required to disclose your personal information to the app store operator in order to download a copy of the mobile app. Hyperio has no control over, or responsibility or liability for, the collection, use, disclosure,retention and deletion of your personal information by any app store operator. Each app store operator’s use, disclosure, retention and deletion of your personal information are governed by the app store operator’s own privacy policy (not this Privacy Policy).

  • Disclaimers, Liability Exclusions/Limitations and Disputes:
  • The agreements (including any application formor terms of service or use) that you accept when you apply, register for, order or use Hyperio’s products or services contain important provisions, including provisions disclaiming, limiting or excluding the liability of Hyperio and other persons (including service providers) and provisions determining the applicable law and jurisdiction for the resolution of disputes. To the extent permitted by applicable law, each of those provisions applies to any dispute that may arise in relation to this Privacy Policy or Hyperio’s collection, use, disclosure and retention of your personal information, and are of the same force and effect as if they were reproduced directly in this Privacy Policy. Nothing in this Privacy Policy amends any of those other agreements.

  • Changes to this Policy:
  • Hyperio may change this Privacy Policy as it applies to Hyperio from time to time by posting a new version of this Privacy Policy on Hyperio’s website. Hyperio’s collection, use, disclosure and retention of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with Hyperio after any change to this Privacy Policy will signify your consent to the collection, use, disclosure and retention of your personal information as set out in the changed Privacy Policy. Accordingly, you should check the “Last Updated” date of this Privacy Policy (at the top of this Privacy Policy) and review any changes since the last version.

  • English Language:
  • You and Hyperio have each expressly requested and required that this Privacy Policy and all other related documents be drawn up in the English language. Les parties conviennent etexigent expressement quecette Politiquede Confidentialité ettousles documents quis’y rapportent soient rédigés en anglais.

  • Contacting Hyperio’s Chief Privacy Officer:
  • If you have any comments or questions about this Privacy Policy or how Hyperio deals with your personal information, please contact Hyperio’s Privacy Officer by email to admin@hyperio.ai, by phone at 888 512-0388 or by mail to Privacy Officer, Hyperio , 1801 N.E. 123rd Street, Suite 314 North Miami, FL 33181.

13. Third Party Integrations

  • Email Integrations:
  • You may connect third party integrations to your Hyperio account, which may ask for certain permissions to access data or send information to your Hyperio account. It is your responsibility to review any third party integrations you authorize. Any permission(s) granted by you, grants these third parties access to your data, which may include (but is not limited to) granting third-party applications access to view and store your Hyperio account data. We are not responsible for the practices of third party integrations, so please carefully review the permissions you grant to third-party applications. For more information on integrations with third party providers, please see here. If you use the Gmail integration, you will be asked to give us access to information from your Gmail or Google account. You can learn more about how we access this data here.

  • Gmail Integration:
  • By using the ‘Gmail Integration’ with Hyperio, you will grant Hyperio access to information associated with your account, including emails, subject lines, and URLs of links from your email. In addition, Hyperiowill be able to read, modify, create, and send emails from your connected Gmail account. Hyperio will scan the content of your emails in order to provide you with open and read notifications as well as analytics performed on the email performance. Hyperio will store replies, outgoing mail, email headers, subject line, time sent, and email bodies. Your email may contain sensitive information, such as names of your contacts, your private communications, or other private information you wish to disclose to your email recipients.

  • Connect your personal email:
  • Connect a personal email to Hyperio to send one-to-one emails from the Hyperio applicaiton, log email replies, or send sequences emails. By connecting your personal email, you give Hyperio permission to send emails to your contacts using your company’s email server(s). Some Hyperio functionality requires a personal email connection.
    A personal email should be unique to your user and not used by anyone else on your team. It should be the email address you typically use to send emails to your contacts, such as your company email address.
    Please note: if you connect a Gmail inbox that has an alias set up, that alias will show up automatically in the From dropdown menu in the email composer. The alias must be set up in your Gmail account before you connect your inbox.

  • How to Connect to Gmail
    • Once you have logged into your authorized Hyperio account, you select the Settings icon from the top navigation.
    • There, you will be given an option to connect to either Gmail or Office 365.
    • Once you press the corresponding link, you will be presented with an authentication request form presented by Google.
    • You will be required to review and explicitly Allow this integration to take place.
    • Once you have allowed this connection, you will be taken back to Hyperio and will be presented with a note indicated the connection was established.